Cover


 
DIGITAL ESSENTIALS

July 2015

 
 

Welcome

 

Tailored content…

…is vital to making a connection with audiences on every platform. This month’s Feature tackles the problem of ensuring that content designed for specific social networks (e.g. Vine videos, Tumblr GIFs) retains long-term value after publication. In our Case Study, we see how PNConnect client Applied Materials crafted a celebration of Moore’s Law that was a hit with social media users. This month’s Digital Guide offers an introduction to paid search advertising, while On Workflow takes us to Madrid for productivity tips from Miguel Rubio, Director of Porter Novelli Iberia. All this plus stats, the latest news in social media and digital advertising, and more.


Cover and welcome photos: Yosemite National Park.
Social Stats
Social Networking Stats

 What’s Trending

You No Longer Need a Facebook Account to Use Facebook Messenger
“You no longer need a Facebook account to use Facebook Messenger, the company’s standalone messaging app. Instead, all you need is a phone number. You can connect the app to the contact list on your phone versus your Facebook friend list.”
Source: Re/code

PNCONNECT INSIGHT
Facebook is on a roll: Messenger now totals 700 million monthly active users (gaining 100 million in the past three months). The platform continues to add features and changes, with the most recent introducing payments and updated location sharing. Opening the app to non-Facebook users is a strategic move — it expands Messenger’s already massive user base, making it alluring for brands wanting to reach new audiences. In return, Facebook gains partners that help bulk up non-messaging services.

Global Trend

Facebook Lite is a Stripped Down Android App for the Developing World
“Facebook can be painfully slow on weak network connections or prohibitively expensive on stingy data plans that are common in India, Africa, and Southeast Asia. So today, Facebook is launching a bare-bones, low-resolution version of its Android app that works well on crummy networks or outdated phones, and burns much less data than its normal smartphone apps.”
Source: TechCrunch

PNCONNECT INSIGHT
Facebook Lite, which strips out data-intensive features like video, is the company’s move to tap into an enormous emerging market. With less than one megabyte of storage space needed, the app is accessible to the millions of people in areas with slower 2G network connections and outdated phones. For audiences who will have their first Internet experience on a cell phone, Facebook will be top-of-mind and a leader in the emerging mobile space.


Worldwide
FACEBOOK
Daily Active Users: 936,000,000
Daily Mobile Active Users: 798,000,000
Monthly Active Users: 1,440,000,000
Monthly Mobile Active Users: 1,250,000,000
Messenger Monthly Active Users: 700,000,000

TWITTER
Monthly Active Users: 302,000,000

LINKEDIN
Monthly U.S. Visitors: 38,200,000
Registered U.S. Members: 115,000,000
Registered Members: 364,000,000

INSTAGRAM
Monthly Active Users: 300,000,000

TUMBLR
Blogs: 243,500,000
Monthly U.S. Visitors: 37,213,000

PINTEREST
Monthly Active Users: 72,800,000
Monthly U.S. Visitors: 45,700,000

YOUTUBE
Monthly U.S. Visitors: 160,200,000
Monthly Unique Users: 1,000,000,000

GOOGLE+
Monthly Active Users: 375,000,000

WHATSAPP
Monthly Active Users: 800,000,000

SNAPCHAT
Monthly Active Users: 100,000,000

RUSSIA
VK
Registered Users: 312,000,000
Daily Active Users: 70,000,00

ODNOKLASSNIKI
Monthly Active Users: 46,100,000


Korea
KAKAOTALK
Monthly Active Users: 48,210,000
Registered Users: 152,000,000


CHINA
RENREN
Registered Users: 225,000,000

WEIBO
Monthly Active Users: 198,000,000
Daily Active Users: 89,000,000

QZONE
Monthly Active Users: 668,000,000
Mobile Monthly Active Users: 568,000,000

WECHAT
Registered Users: 1,100,000,000
Monthly Active Users: 549,000,000


JAPAN
LINE
Registered Users: 600,000,000
Monthly Active Users: 205,000,000

Advertising
Advertising
Advertising Trends

 

Google’s Cardboard Wins Cannes Lions Ad Award

“The Cannes Lions International Festival of Creativity Grand Prix winner for mobile at Cannes this year was not a campaign about a mobile device, or a campaign executed on mobile devices. It was one the jury called an ‘enabler’ — a winner that itself facilitated multiple campaigns that were also hoping to take home the Grand Prix.”
Source: Ad Age

PNCONNECT INSIGHT
Virtual reality (VR) is gaining real industry legitimacy, especially after last year’s $2 billion acquisition of Oculus Rift by Facebook. Now Cardboard has won a prestigious advertising prize by making this technology extremely cheap and accessible to the public. The plethora of other Cannes Lions entries relying on VR speaks to its potential role in future ad campaigns that reach and influence consumers in completely new and unique ways.


 
 



FTC Urges Publishers to Clearly Label Native Ads

“‘Even though native advertising is a new term, it’s an old concept that the Commission has been concerned about for decades,’ [associate director for advertising practices at the FTC Mary] Engle said at the Clean Ads I/O conference last week. ‘For us, the concern with native advertising is whether consumers can recognize what they are seeing is an advertisement or not.'”
Source: ClickZ

PNCONNECT INSIGHT
While the FTC is putting the onus on publishers to provide adequate disclosure, advertisers themselves are not off the hook. Rather than pushing to keep disclosures hidden, advertisers need to make sure the disclosure is as prominent as it reasonably can be. After all, if the disclosure doesn’t meet FTC and reader standards, the advertiser will take just as much of a reputation hit as the publisher.

Twitter Ads Perform Better Without Hashtags

“Twitter released a new report Tuesday specifically focused on direct response ads… Direct response ads are intended to drive a specific result, like an app install or a website visit. But Twitter found that when these kinds of ads included a hashtag or mentioned another account, they didn’t perform very well.”
Source: Re/code

PNCONNECT INSIGHT
Twitter finds that direct response ads that don’t contain a hashtag or @ mention generate 23 percent more clicks through to websites or 11 percent more app installs. This is likely due to the focus on a single call-to-action. Additional elements like hashtags are also opportunities to distract the reader and draw them to a different destination.



 
 
 

New Facebook Signup Ads Auto-Fill
Your Email Or Number

“Businesses desperately want your email address, but it’s annoying to enter it on mobile. Cue Facebook’s latest News Feed ads. A marketer can buy an ad asking for you to sign-up for a newsletter or request a sales call, and with two-taps you can auto-fill your email address, phone number, or other info you’ve registered with Facebook.”
Source: TechCrunch

PNCONNECT INSIGHT
While these “Lead Ads” are currently in the testing phase, they could offer nice benefits to both advertisers and audiences. Audiences would find it easier to share contact information when they are actually opting in to do so, and advertisers would have an easier time collecting that information. Paired with a compelling call-to-action, this could provide a nice boost to response rates.

Noteworthy News

 

Twitter’s Project Lightning will showcase
human-curated trending tweets

“A report by BuzzFeed details the upcoming Project Lightning, a hub that will curate Tweets on the platform centered around events, news and trends… This time around however, it’s not an algorithm doing the heavy lifting. Twitter’s put together a team of editors to ‘select what it thinks are the best and most relevant tweets and package them into a collection.'”
Source: The Next Web

PNCONNECT INSIGHT
Twitter continues to struggle with balancing newbie-friendly content curation and the unfiltered stream its power users love. Lightning offers perks to both: New users can follow an event without logging in, while registered users can see top tweets without manually hunting for them. Plus, publishers — including brands — whose tweets are highlighted in Lightning streams get a chance to reach new audiences. In the future, publishers may even be able to curate their own Lightning events.


 
 
 



 
User-Generated Content Is Key to
Instagram Success

“User generated content (UGC) works best for brands on Instagram, according to a new insight report from digital think tank L2. The report found that across all ages, 55 percent of consumers trust UGC over other forms of marketing; 49 percent said the same of brand websites, and only 19 percent of people trust banner ads above all else. At 64 percent, only professional industry reviews were ranked higher.”
Source: ClickZ

PNCONNECT INSIGHT
Users tend to think of Instagram as a particularly personal platform, so when it comes to brand messaging, they’re more receptive to content created by other users rather than content that resembles traditional advertising. When crafting your Instagram strategy, consider how you can leverage community voices in order to echo and personalize your core message.

Facebook News Feed Algorithm Now Considers Time Spent Looking at a Post

“From this research, we learned that in many cases, just because someone didn’t like, comment or share a story in their News Feed doesn’t mean it wasn’t meaningful to them. There are times when, for example, people want to see information about a serious current event, but don’t necessarily want to like or comment on it. Based on this finding, we are updating News Feed’s ranking to factor in a new signal — how much time you spend viewing a story in your News Feed.”
Source: Facebook Newsroom

PNCONNECT INSIGHT
Between this and recent revisions to how Facebook prioritizes actions on videos, the News Feed is becoming more sensitive to how users interact with updates. In response, brands need to become more thoughtful about what they post, sharing content that encourages followers not just to skim or click, but to linger and engage. We’ve shared further thoughts on this development on the PNConnect blog.


 
 
 


 
 

“People hear you’re working for The Onion and ClickHole and assume a lot of lax, fun goofing off (and there’s plenty of that), but the place runs because of tight deadlines and a very rigid editorial process.”

Feature

Feature

It’s Not Easy Being Evergreen

At PNConnect, we’re proponents of the hub-and-spoke model of brand publishing: owning a central content channel like a brand blog, and using social networks (like Facebook and Twitter) as channels that funnel followers back to the hub. This helps ensure that your evergreen content — content that will be relevant for the foreseeable future — is consistently available in an environment you control, where both search engines and your readers can find it, and where you can reshare it for years to come.

However, as content marketing programs grow and platforms evolve, it’s increasingly important to publish content crafted specifically for each “spoke” of your publishing ecosystem — for example, native Facebook videos, Vines, and Tumblr GIFs. Tailored on-channel content on each social network is key to meeting the distinct needs of that platform’s audience and standing out in crowded news feeds.

But how can you realize the maximum value of this social media content over time and ensure that it doesn’t get lost in the constant stream of updates? Keep these guidelines in mind:


1.
When sharing evergreen content, establish pathways to help followers find it again down the road, and to make it discoverable to new audiences. This means making full use of platform-specific discovery features, and, when appropriate, republishing content to other channels.

Some tips:

  • Carefully construct titles, keywords, tags and/or descriptions. Make sure you’re accurately and helpfully describing your content in a way that search engines will be able to interpret and surface. This includes both web search engines like Google and in-network search engines, like Tumblr’s (recently much improved) search functionality.
  • When uploading a video to Facebook or Twitter, also upload it to YouTube, where it’ll be easier to tag and can be catalogued in search results.
  • Collect related social media updates/campaigns and embed them in blog post round-ups. This surfaces them to a new audience and gives them a permanent, centralized home on your owned platform. This is also a great chance to present content shared on different social networks all in one place — Instagram shots next to embedded Tweets next to YouTube videos. Be sure to add any context a reader will need to understand the material.

2.
When you’ve shared something great that followers can enjoy for months or years to come, don’t let them forget about it. The secret is making sure you don’t forget about it either. When you publish any high-quality content with long-term relevance, make a plan for re-sharing it in three months, or six months, or even a year. Add it to your editorial calendar or set yourself a personal calendar reminder. This helps ensure that newer followers of your brand get to see this past content as well.

3.
Look for contextual opportunities to resurface past content. For instance, you can link to an old video when its subject comes up in a blog post, or tweet a past infographic when making a related product announcement.

Tailoring unique content to each of your publishing channels doesn’t have to mean limiting its audience or how often followers appreciate it. With proactive categorization and smart repurposing, your niche content can continue to resonate for months or years to come.

Ingredients for
Evergreen Success

Publishing evergreen content is a great way to attract new readers through search results and inbound links, while also boosting engagement for existing followers. The optimal evergreen strategy will depend on your specific program goals, but for widespread reach and appeal, make your content:

1. Newbie-friendly: Don’t assume readers have much prior knowledge, either about the content subject matter or your brand. Focus on introductory content, such as how-to articles that answer beginners’ questions, that align with basic search queries.

2. Substantial: Evergreen content is a long-term investment, so take the time to make it great. Over time, content that is thorough, authoritative, and well-crafted steadily expands its footprint, as more and more sites link to it as a valuable resource. Strive to provide the definitive answer to a specific question or problem.

3. Well-packaged: An evergreen blog post sitting in the archives can generate a lot of search traffic, but it’s all but invisible to readers coming straight to your homepage. Look for ways to repackage and elevate your best evergreen content — for example, gather how-to articles into a “Beginners’ Guide” site section, organized by topic.

 

“So don’t call podcasting a bubble or a bust. Instead, it is that rarest thing in the technology industry: a slow, steady and unrelentingly persistent digital tortoise that could eventually — but who really knows? — slay the analog behemoths in its path.”

— Farhad Manjoo for the New York Times

On Workflow: Miguel Rubio

A Dispatch from PN Iberia

 
In our continuing “On Workflow” series, we hear how Connectors and clients tackle their day and get things done. This month, we talk to Miguel Rubio, Director of Porter Novelli Iberia, located in Madrid.

 
Tell us about your desk setup.


Messy, of course, with big stacks of scrap paper I reuse for scribbling or taking notes, a notebook always handy, and usually my Mac and a camera.

What work problems have you solved recently?

I have the luxury of being in charge of looking for new services for clients, both current and potential. So more often than solving actual problems, I’m on the lookout for unattended needs. Currently, I’m getting involved in some cool influencer marketing stuff.


What do you listen to while you work? Why?

I have Spotify on constantly in my headphones. Often I’m browsing greatest hits from other countries (for some reason, I usually like Ireland’s Most Listened Songs) or binge listening to some artist that has come to my attention. For the last weeks it’s been Stromae. Any Belgians reading?

How do you keep up with the news in your industry?

I am an avid newsletter subscriber and reader. I use them to stay up to date with trends and find inspiration. In my opinion, the most interesting newsletters focus on innovation, entrepreneurship, or technology. They’re helping combine technology and storytelling. A few examples: Springwise, The Creators Project, Makezine, Kickstarter… I also keep up with the latest in analytics and social media.


What do you always do at the beginning of a new project?

I try to read as much as possible. I work with projects from very different sectors, so the first thing I need is some context. I have to get used to the vocabulary and find out what the main issues are, what the main media outlets are, and what people are already saying online.


What’s a major sticking point in your workflow? How do you address it?

Unfortunately, I am easily distracted. I’m a bit like the dogs in Up getting off track whenever they see a squirrel. I constantly write to-do lists on any nearby paper to remind myself of top priorities.

When are you most productive?

A few hours into the morning. When I first sit down in the morning, I have to address any urgent matters and get organized. Then I block off some time to focus on whatever needs real attention.



Case Study

50 Years of Moore’s Law

In 1965, Intel co-founder Gordon Moore famously observed that the number of transistors per square inch of integrated circuit had doubled every year since their invention — and he went on to predict this trajectory would continue. The projection, revised in 1975 to a doubling every two years, has proven to be fairly accurate, in part because it’s been a key factor informing planning across the semiconductor industry. Applied Materials asked PNConnect to help commemorate the 50th anniversary of this momentous prediction, which came to be known as “Moore’s Law.”

The PNConnect team conceived a campaign built around a series of visual comparisons of technology from 1965 versus today. To introduce the campaign, Applied Materials published a blog post a month prior to the anniversary and released a new comparison graphic on social media every Thursday, using the #TBT (Throwback Thursday) tag. The social media content linked back to the blog post, which included additional commentary on technological advancements over the past 50 years. The corporate communications team repurposed the materials on its internal employee portal and as resources for pitching media outlets around the milestone.


Applied Materials was among the first companies to spark social media conversation around the anniversary, introducing the #MooresLaw50 hashtag, which many adopted as a go-to hashtag. Throughout the campaign, Applied Materials was actively engaged, consistently sharing new insights and angles to fuel conversation. The campaign generated 231,980 impressions on LinkedIn and 112,053 impressions on Twitter, reached 5,187 Facebook users, and drove 4,915 blog views. It led to seven media interviews and six unique articles.

PNCONNECT INSIGHT
This campaign is a testament to the power of advance planning and engaging visual content. With enough lead time and dedicated resources, PNConnect and Applied Materials were able to produce timely, top-quality content that audiences were excited to engage with and share. Arranging content around an extended storyline also helped build and sustain interest for a longer period of time. By releasing a new asset every week, Applied Materials kept its audiences engaged, instead of overwhelming them with a one-time “content dump.”

 

 

“Most of our AI research is focused on understanding the meaning of what people share. For example, if you take a photo that has a friend in it, then we should make sure that friend sees it. If you take a photo of a dog or write a post about politics, we should understand that so we can show that post and help you connect to people who like dogs and politics.

“In order to do this really well, our goal is to build AI systems that are better than humans at our primary senses: vision, listening, etc.”

Mark Zuckerberg on the future of AI at Facebook

Digital Guide

Getting Started with Paid Search

Following up on our recent introduction to paid media, this month we’re taking a closer look at paid search promotion, also known as search engine marketing (SEM). Paid search programs make it simple to surface text ads alongside organic results for specific search terms, giving brands a unique way to reach and engage audience segments based on their specific needs and interests. This can be a powerful tool for meeting a range of marketing challenges.
 


Creating an Ad

There are a few varieties of paid search available, but the starting point for most brands is the Google AdWords pay-per-click (PPC) program, which dominates the market. Microsoft’s Bing Ads, which is integrated into Yahoo! search as well as Bing, follows the same basic model.

In a pay-per-click program, the advertiser only pays when someone clicks on the link in the ad, rather than paying for ad impressions (each time someone sees the ad). There are five basic steps for setting up a PPC ad:

  1. Choose keywords to target. (“Keywords” refers to keyword phrases with multiple words, in addition to single word searches.)
  2. Write the text for the ad, which includes a headline (25 characters max), a site URL, and two descriptor lines (35 characters max each).
  3. Create the landing page the ad will link to.
  4. Set your bid for the targeted keyword or keyword group — the maximum you’re willing to pay per each click on your ad.
  5. Set the maximum amount you are willing to spend each day.

Keyword Tools

Google offers several free tools to help you investigate common search terms related to certain topics and outcomes:

  • Google Trends shows the popularity of certain search keywords over time, compares the popularity of multiple keywords, and notes variances across geographic regions.
  • Google AdWords Keyword Planner suggests keywords related to your initial term and provides popularity data for those options.
  • Google Webmaster Tools provides verified site owners with information on what factors are affecting a site’s search ranking and which keywords are currently driving visitors to the site via search.

Bidding & Placement

Search engine result pages include multiple positions for paid results, and in most cases, there will be multiple advertisers vying for the best placement, the position at the top of the page. Google determines ad position based on the Ad Rank of each competing advertiser. Your Ad Rank score is based on your bid, the quality of your ad, the quality of your landing page, and the inclusion of any ad extensions (features that show additional business information, like a phone number). The ad with the highest Ad Rank gets top placement.

“Quality,” in this case, primarily means how relevant your ad text and landing page are to the keyword you’re bidding on. Google’s goal is to ensure that paid ads are actually useful and interesting to search users. For optimum placement, it’s best to create a separate ad tailored to each set of closely related keywords, rather than use a single ad for a larger campaign with many keywords. For example, if you sold vintage 80s action figures, you would want to create a “Star Wars Action Figures” ad for keywords like “star wars action figures,” “star wars figures,” and “star wars toys,” and a separate “He-Man Action Figures” ad for “he-man action figures,” “he-man figures,” and “he-man toys,” rather than lumping all keywords under an ad for “Classic Action Figures.”

Ad position determines your actual cost per click as well. You don’t pay your maximum bid amount: You pay just enough to beat the maximum bid of the advertiser in the ad position below yours.

Putting it to Work

Paid search is well suited to driving a specific conversion, such as making a sale or filling out a lead generation form. A standard approach is to link to a landing page that offers valuable content in exchange for filling out a form.

However, it’s also a great fit for crisis communications, competitive positioning, and new media opportunities. For example:

  • You can target search terms related to negative news coverage with links to material clarifying the facts and your brand’s position.
  • You can target search terms related to a competitor to make sure a user who searches for those terms also learns about your own product or service.
  • You can target search terms related to a recent major media hit to help surface the story to a larger audience, especially if the news will interest users outside your typical audience.

With AdWords, you can target ads for an exact keyword phrase, simple variations on a phrase (a target phrase plus additional words), or a broad grouping of similar phrases. One common strategy is to start with a broad match, monitor how different keywords perform, and then narrow the target to the best-performing phrases.

The secret of paid search success is a cycle of testing and refinement. By trying out variations on ad text, landing page experience, and targeted keywords, and by tracking impressions and clicks, you can figure out what approach yields the best click-through rate (percentage of total impressions that result in a click on your ad) and conversion rate (percentage of impressions that result in a conversion, like a sale, form submission, or content download).


To get started, reach out to your PNConnect representative or email the PN AMP paid media team at pnamp@porternovelli.com.

About PNCONNECT



PNConnect is the global digital services offering from Porter Novelli. Our global team spans 60 countries and brings the combined digital resources of our social media marketing, creative production, paid promotions, and web development capabilities together for one purpose — to help our clients share their story with the world.

For more information about our team and approach, or to learn how we can help your organization with digital strategy, development and measurement, please visit the PNConnect site.


 

Thank You

 

Many thanks to our July contributors.

Mary Gaulke wrote this month’s Feature about getting evergreen value out of short-term content. Erik Sebellin-Ross in San Francisco created our Guide to paid search and Miguel Rubio in Madrid took the hot seat for On Workflow. Stephanie Pham and Mark Avera in Atlanta contributed stories and insights for the Social Networking Stats section, while Mary Gaulke provided the latest stats. Christopher Barger in Detroit, Mary Gaulke, and Erik Sebellin-Ross compiled stories and insights for Noteworthy News and Advertising Trends. Brittany Dixon in San Francisco shared our Case Study on Applied Materials.

Mary Gaulke photographed our cover and welcome backgrounds. Some backgrounds courtesy of subtlepatterns.com.

Thanks to Jennifer Laker, Jeff Stieler, and Pete Schiebel from the Platforms team for providing design and development support, and to Mary Gaulke, Tom Harris, and Chris Thilk for editorial oversight and proofing.

Drop Us a Line

We’re eager to hear your thoughts on this edition and your suggestions for future issues.